Meet the Team

//Meet the Team
Meet the Team 2022-02-17T08:00:56-06:00

ToPS Leadership

Steven J. Anderson
Steven J. AndersonFounder & Chief Creative Officer
For over 3 decades, Steve Anderson has studied, applied, proven and proclaimed: All human action is grounded in Natural Law.

Know the law and better results can be predictably designed. Ignorance of the law, however, does not free one from it. As a Behavioral Physicist, he identifies the applicable Natural Laws, educates, and designs systems to accomplish predictable, consistent results.


For over twenty years he has spoken at major industry meetings and conventions in North America, Australia and the United Kingdom, conducted hundreds of seminars, and worked with thousands of businesses and organizations to increase their productivity and profits through the application of over 101 Natural Laws. His combination of behavioral physics, high energy, humor and every-day application makes him one of the highest rated speakers at every venue where he appears.


He has written over 100 articles for industry publications, authored 5 books, and produced dozens of audio and video learning programs. He hosts two monthly programs viewed by thousands around the world interested in boosting productivity and profits at their dental practices.


As the founder of over a dozen businesses, he has propelled organizations and individuals to the highest levels of performance and productivity. In 1995, he co-founded the Crown Council, an international industry association that now spans three continents. Through the Crown Council, he co-founded the Smiles for Life Foundation, which has raised over $32 million dollars in the last 12 years for children’s charities worldwide. He has been named the “Businessman of the Year” and is an Ernst and Young Entrepreneur of the Year finalist. Steve is also the founder of Eagle U, a nonprofit foundation that provides success education for high school and college students, giving them a 7-year head start in their career and their life.

Pam Peterson
Pam PetersonPresident and CEO
Pamela Peterson has over 25 years of sales, management, and dental
consulting experience.

She is the President and CEO with The Total Patient Service Institute
and directs the activities of a large group of professional consultants
and client support team that advise professional practices all over the
country. In addition, she runs the company’s test offices where she is
responsible for making sure that everything the consulting team
recommends works and produce results. Pam began her career with
Total Patient Service Inst. In 2002 as a Practice Advisor and was later
promoted to Lead Practice Advisor in 2007.

Pam has extensive training in leadership and development of people
and has spoken at many events on personal accountability, leading a
team, professional image, etiquette and creating a sustainable culture
in the work place. For the last decade Pam has volunteered her time
annually to support our youth working with Eagle U, a nonprofit
foundation that provides success education for high school and
college students.

In addition to her dental experience, she was ranked as one of the top
sales people for one of the largest retail diamond distributors in the country.

Those who work with Pam say that she is one of the most engaging,
results oriented and caring leaders they have ever worked with and
that her standards are high. They say she helps people perform at
their very best.

Pam and her husband Press live in Dallas with their adopted dog “Leon”

Meet Our Practice Advisors

Maribeth Brown
Maribeth Brown
For over ten years she has coached, trained and helped dental practices across the country reach new levels of productivity as a Practice Advisor with the Total Patient Service Institute.
Darci Wilson
Darci Wilson Practice Advisor
Darci focuses on getting your practice the results you want to see!
Chris Toconis
Chris Toconis
As a Practice Advisor with the Total Patient Service Institute, Chris Toconis has proven that she knows how to get patients in the door and how to get them to say “yes!”
Tanya Bailey
Tanya BaileyPractice Advisor
Her passion is to help doctors and teams grow together, enjoy dentistry even more, and get the results they want.

Meet Our Client Support Team

Susan Pruitt
Susan PruittClient Support
Desiree McAuley
Desiree McAuleyProject Director | Executive Assistant to Pamela Peterson
Janet Powe
Janet PoweDirector of Events

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