It happens all the time – a patient calls to cancel their appointment, another is running behind (again!), and another just doesn’t show altogether! A best practice of ToP practices is how to recover from these situations while still pressing ahead in practice production.
Everything you do should be based on the principle that you are teaching your patients how to treat you or teaching them what the expectations are in your office. Never come across arrogant or better than. This is a relationship. It is a two way street. The best relationships have clear expectations as well as boundaries. Make those clear at every encounter!
For information on this week’s sponsor, Dental Warranty, visit www.DentalWarrantyCorp.com or email Answers@dw-corp.com.
Join us for the top-ranked CE course in the U.S. – the Total Patient Service Total Immersion course. Discover the natural laws needed to know to boost your total team case acceptance. For dates and locations, visit www.TotalPatientService.com/seminars/total-immersion-experience