After spending nearly two decades in the dental industry working with some well-known and top-notch dental teams, Melissa has landed at ToPS to share her passion for implementing systems and nourishing professional growth. Even before dentistry, she grew a strong passion for creating lasting relationships through customer satisfaction. She says “devoting my career to dentistry was life-changing. My determination to bringing solutions that can build success to people who need support and resource is more than rewarding”.
Over the years Melissa has always been drawn to learning everything possible about what makes dental teams work synergistically, with both effectiveness and efficiency, through collaboration and accountability. Her leadership, facilitation, and coaching skills have been refined through her work all throughout the dental practice, as an assistant, treatment coordinator, administrator, a regional director for an up and coming DSO. Through her experiences she has a proven record of leading change and development, producing successful teams in demanding environments while also creating innovative solutions, systems, and programs to what sometimes may be complex problems. She is an experienced leader and logistician, a highly effective communicator, and a strategic planner with exceptional organizational skills.
Her true passion over the most recent years has been partnering with dentists and their teams to cultivate leadership skills, build practice growth and streamline business practices. She is an absolute expert at all things administrative and loves the guidance she can provide to all facets of a dental practice.
Melissa Brown was an integral part of our team while opening up our brand new practice. Mel worked with team members who had absolutely no background in dentistry, billing, insurance, accounting, etc. and set everyone up for success. Mel’s knowledge of dentistry, customer service, accounting and insurance is almost unfathomable. We’re so grateful for her! Any practice who hires Mel will also be set up for success, highly recommend.
I worked with Melissa on several projects. The projects have all gone very well in large part due to Melissa’s involvement. Melissa is detail oriented, meticulous, enthusiastic, quick to respond to requests and laser-focused on providing her client’s value (i.e., black and white). Melissa is bright but focused on continuous learning. I could not recommend her with more enthusiasm — she’s an “A” player. True “A” players do not grow on trees. Please contact me anytime for more feedback if you wish.
— Bob Meyer, Sales Manager
When Melissa isn’t working as a Dental Practice Coach, her number one priority is visiting family and friends. She has a passionate interest in traveling, in Fort Worth where she lives she can be found playing volleyball and taking walks with her little Boston Terriers.