ToPS Client

Employee Orientation

1.1 – Limiting Language

1.2 – Technical Terms

1.3 – Trigger Terms

2.1 – What Matters Most

2.2 – Relationship Links (later)

2.3 – The Last Relationship Link

3.1 – Two Magic Words

3.2 – Confirming Calls

4.1 – Benefits vs. Features

5.1 – Answer A Question With A Question

5.2 – Objections “Tell Me More”

5.3 – Condition vs. Objection

6.1 – Fifteen System

7.1 – Tuning In Visual-Auditory-Kinetic

7.2 – Listen With Your Eyes

7.3 – Closers

8.1 – Orienting Comments

8.2 – Permission to Proceed

9.1 – New Patient Relationship – NPR1

The Sweetest Sound

Primary Concern

9.2 – New Patient Relationship – NPR2

Mirroring 101

Like Likes Like

10.1 – New Patient Relationship Form – Emotional Exam

Listen with your Eyes

3 V’s of Communication