ToPS Client
ToPS
2020-10-26T11:22:01-05:00
Employee Orientation
1.1 – Limiting Language
1.2 – Technical Terms
1.3 – Trigger Terms
2.1 – What Matters Most
2.2 – Relationship Links (later)
2.3 – The Last Relationship Link
3.1 – Two Magic Words
3.2 – Confirming Calls
4.1 – Benefits vs. Features
5.1 – Answer A Question With A Question
5.2 – Objections “Tell Me More”
5.3 – Condition vs. Objection
6.1 – Fifteen System
7.1 – Tuning In Visual-Auditory-Kinetic
7.2 – Listen With Your Eyes
7.3 – Closers
8.1 – Orienting Comments
8.2 – Permission to Proceed
9.1 – New Patient Relationship – NPR1
The Sweetest Sound
Primary Concern
9.2 – New Patient Relationship – NPR2
Mirroring 101
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10.1 – New Patient Relationship Form – Emotional Exam
Listen with your Eyes
3 V’s of Communication
NagiosCheckValue - Do not remove please